Refund and Cancellation Policy – Amma Mess

At Amma Mess, we strive to provide fresh, hygienic, and high-quality food. Please read our refund and cancellation policy carefully before placing an order.

1. Order Cancellation

• Orders can be cancelled only before preparation starts.
• Once the food preparation has begun, cancellation is not allowed.
• To cancel an order, please contact us immediately via phone or WhatsApp.

2. Refund Policy

Refunds will be considered only under the following conditions:

• Wrong item delivered
• Order not delivered
• Food is damaged or not in acceptable condition at the time of delivery

3. No Refund Conditions

Refunds will not be provided in the following cases:

• Change of mind after order confirmation
• Delay due to traffic, weather, or unforeseen circumstances
• Incorrect address or unavailability of the customer at delivery location

4. Refund Process

• Approved refunds will be processed within 5–7 working days.
• Refund will be credited to the original payment method.
• For Cash on Delivery (COD), refund may be processed via bank transfer or UPI.

5. Contact for Refunds/Cancellations

For any refund or cancellation request, please contact:

Amma Mess
158/4, Baglingampally,
Kachiguda, Hyderabad – 500044

📞 Phone: +91 XXXXX XXXXX
📩 Email: your@email.com